Shipping Policy

Last updated: 24 September 2026

1. Where we ship

We ship to the United States and Canada. If you are somewhere else, email xmc.support@gmail.com before ordering and we will tell you honestly whether we can reach you.

2. Shipping costs

• United States: free on every order.
• Canada: a flat $9.95 per order.

The shipping cost is shown at checkout before you pay. Prices do not include sales tax, which is added at checkout where it applies.

3. Delivery times

• United States: 7–15 days, with a maximum of 15 days from the day your order is placed.
• Canada: 10–20 days, with a maximum of 20 days from the day your order is placed.

Orders are usually processed and handed to the carrier within 1–2 business days. The maximums apply except where delivery is delayed by events outside our control, such as customs inspections, carrier disruptions, severe weather or an incorrect address.

4. Late or missing orders

If your order has not arrived within the maximum time, email us with your order number. We will refund or replace it under our 30-day guarantee.

5. Tracking

Every order is tracked. You will receive a tracking number by email so you can follow your parcel the whole way.

6. Where orders ship from

Orders are shipped directly from our fulfilment partner's warehouse, so items in the same order may arrive in separate parcels on different days. You are only charged shipping once.

7. Customs, duties and taxes

Canadian orders may be subject to import duties or taxes charged by the carrier or customs on delivery. These are not included in our prices or shipping cost.

8. Address problems

Please check your address carefully at checkout. If a parcel is returned or lost because of an incorrect or incomplete address, we can reship it once the address is corrected, but we may need to charge the cost of shipping again.

9. Questions

Email xmc.support@gmail.com. A person reads every message.